XPO

What is XPO?

XPO is an intuitive Web-based workflow solution for creating, managing, distributing, and archiving physician orders. It is time saving in that orders cannot be submitted to facilities unless required information is complete. It is efficient in that physicians, department names, procedures and descriptions are accessed from the HIM system, keeping data synchronized. Next, submitted orders arrive at the scheduler’s desktop via the internet. At the desktop, a Ticker program, much like email notification, alerts the scheduler there are orders to process. After an order is scheduled in the HIM system, the order is automatically available to the appropriate testing department for viewing or printing.

With manual paper-based systems, orders can be lost or misfiled; however, XPO orders cannot be lost or misfiled. With any of the many search fields, orders can be viewed or printed based on the user’s security level. The many benefits of using XPO include immediate access to an order, searchable index fields (Unit ID, Name, SS), no lost order, accurate orders, ease of use, archived orders, and happy, satisfied clinics.

In today’s competitive marketplace, XPO provides your hospital the ability to improve the scheduling process for your clinics. Everyone involved benefits from improved customer service: clinic, hospital, and most importantly, the patient.
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Benefits of XPO

XPO’s versatility benefits many areas within hospitals and clinics. Indeed, this solution was designed and built to positively impact every area. Therefore, you can expect benefits like the following:

• No more lost orders
  • No more time wasted on the phone tracking lost orders.
  • No more departmental people running all over the hospital in search of orders.
• Reduced FTE expense
• Tracking of orders from multiple locations
• Improved control over the order process
• Scalability to any number of facilities
• Improved patient service
  • Patient doesn’t have to wait while the hospital finds the paper work.
  • Patient doesn’t have to reschedule because an order can’t be produced.
• Enhanced physician and clinic relationships
  • Clinics like it because it is fast, accurate and saves them phone time not having to resolve order issues.
• Forced accuracy and immediate delivery of orders
  • Again, no lost time on the phone ensuring an order is completed correctly.

XPO Case Study

HCA Midwest Health System is part of the larger HCA family, one of the nation’s leading providers of healthcare services. Based in Nashville, Tennessee, the HCA family includes HCA Midwest in addition to approximately 180 hospitals and 90 outpatient surgery centers in 23 states, England and Switzerland. The Midwest Division recognized that they were having issues with physician orders. They asked if we could improve productivity with physician orders for their scheduling department. Studies revealed that 30 percent of the orders were incomplete or lost, which increased the amount of time staff spent on the phone correcting the problem with the clinics. Furthermore, faxed orders were commonly misfiled or missing patient information.

Further analysis revealed that these problems were costing the hospital lost revenue and had a negative impact within the community. In some circumstances, patients were waiting hours for lost orders to be found and often were required to reschedule their procedure.

The hospital recognized the frustration the clinics and patients were experiencing. And so, with the assistance of the HCA’s scheduling manager and Delta Systems, XPO was developed.

XPO is a simple to use Web-based workflow for physician orders. The system has drop down menu selections for the following: facilities, physicians, procedures, descriptions, diagnosis, Lab & HP test, CPT, and required fields for patient information. The end result is that it is easy to use, has generated compliance, and has significantly increased productivity for clinics and hospital staff. Scheduled orders are now immediately available to Admitting when the patient checks in as well as to the testing departments. Click here to access our live demo.

Results

The clinics are elated. Order processing is fast and it is simple. No time is being wasted on hold with the hospital.

The hospital is elated. With required fields, orders are complete. Time spent reconciling orders is eliminated and best of all, orders are not lost.

Questions & Answers

Question: How will this improve our scheduling efficiencies?
Response: Time on phone with clinics is reduced; orders are complete and accurate; departments can search for and view their orders without disrupting schedulers; no more lost orders.

Question: What impact will this have on the clinics?
Response: Orders can be entered at any time of day or night; no more waiting on hold; creating orders is faster and more accurate with drop down selection.

Question: How will this improve customer relations with clinics?
Response: Making the job of ordering simple and accurate will make any clinic happy.

Question: How are physicians’ signatures acquired?
Response: Physicians sign a signature pad and enter their unique PIN, which is later used to identify them to the system.

Question: How is the electronic signature secured?
Response: The signature-capture software encrypts the signature at the time of capture, and orders cannot be signed without using the correct PIN.

Question: What type of Internet access is required at the clinics?
Response: The minimum requirement is a DSL line.

Question: How much training is required for users?
Response: Training takes less than 30 minutes.

Question: Can I search for both current and old orders?
Response: Users can search for both, using several different search criteria.

Question: Can I print orders?
Response: Orders can be printed on any Windows-compatible printer.